Shipping Policy

At Prime Lane, we are dedicated to ensuring your fragrances are dispatched with care and secure protective packaging. We exclusively deliver within the United States, partnering with reliable logistics networks to guarantee your perfumes arrive safely and securely at your door.

SHIPPING TIMELINES & ORDER CUT-OFF

To maintain absolute clarity regarding when your purchase will be delivered, we follow a strict fulfillment schedule for all domestic orders across the United States:

Order Cut-off Time: 5:00 PM (GMT-10:00) Hawaii-Aleutian Standard Time, Monday to Friday.

Handling & Processing Time: 3–4 Business Days (Monday to Friday). This phase encompasses order validation, meticulous perfume bottle inspection, and leak-proof packaging.

Transit Time: 5–8 Business Days (Monday to Friday). This represents the time required for our shipping carriers to transport the package from our logistics facility to your destination.

Total Estimated Delivery Time: 8–12 Business Days.

Note: Any orders submitted after our 5:00 PM (GMT-10:00) cutoff on Fridays, or during weekends and United States federal holidays, will officially commence processing on the subsequent business day.

SHIPPING RATES & CURRENCY (TOTAL TRANSPARENCY)

We are committed to transparent pricing, guaranteeing zero hidden surprises or unexpected administrative costs during your checkout experience.

Domestic Shipping (United States): We offer Free Standard Shipping ($0.00 USD) on all domestic orders across the United States.

Currency: All transactions, product prices, and order values are exclusively processed in United States Dollars (USD – $).

The final total presented at checkout is the exact figure you will pay. Prime Lane never imposes hidden packaging, handling, or fuel surcharges.

DELIVERY AREA & DESTINATION RESTRICTIONS

Prime Lane currently restricts fulfillment entirely to valid residential and commercial addresses within the United States. At this moment, we do not facilitate international shipping. To ensure the safe, reliable, and trackable transit of all fragrance products, we do not deliver to P.O. Boxes or APO/FPO/DPO military destinations.

DELAYS & LATE DELIVERIES

While we make every effort to adhere to our published transit schedules, unforeseen logistical hurdles, extreme weather conditions, or carrier disruptions can occasionally happen. Should your package fail to arrive within the projected 12 business days, please reach out to our support staff without delay at support@primelane.shop. Please include your order details and tracking number so we can promptly investigate the matter with the courier and resolve the issue.

SHIPMENT TRACKING INFORMATION

Keeping you informed is a primary focus at Prime Lane. The moment your fragrance order is verified and leaves our logistics facility, you will automatically receive a Shipping Confirmation Email. This message will contain your specialized tracking number along with direct links to the carrier’s tracking portal (such as USPS, UPS, or FedEx), enabling you to watch your delivery progress in real time.

CUSTOMER RESPONSIBILITIES & WRONG ADDRESS

Address Accuracy: It is the buyer’s responsibility to supply precise and complete shipping information (including recipient name, active phone number, valid email, and correct apartment/suite numbers) during checkout to ensure uninterrupted confirmation and delivery.

Incorrect Address Responsibility: If an incorrect or incomplete address is provided by the customer, or if the package is returned to us as undeliverable/unclaimed, the customer assumes full responsibility for any logistical issues or additional carrier re-shipment expenses.

Address Changes: If you realize a change is needed for your shipping destination, you must notify us via email before our standard 5:00 PM (GMT-10:00) cutoff on the day of order placement. Once the 3–4 business day handling phase has commenced or the package has been dispatched, we cannot modify the delivery location.

DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT

Every Prime Lane fragrance item undergoes a thorough quality inspection prior to dispatch. Nevertheless, if your shipment sustains transit damage, leaks, or arrives defective due to mishandling by the carrier:

Capture clear photographs or video evidence of the damaged packaging and the affected perfume bottle immediately.

Reach out to our support representatives at support@primelane.shop within 48 hours of receiving the package. We will assume full responsibility, coordinate a claim with the logistics provider, and facilitate a prompt replacement or a complete refund in alignment with our Return and Refund Policy.

CONTACT INFORMATION

Business Name: Prime Lane

Business Email: support@primelane.shop

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-10:00)

Business Address: 2301 Kalākaua Ave, Honolulu, Hawaii 96815, United States