Frequently Asked Questions

Shipping typically takes 5–12 business days depending on your location. Domestic orders are usually delivered within 5–7 business days, while international orders may take up to 12 business days due to customs processing and international transit times.

Yes, we offer free standard shipping on all orders. Express shipping is also available for a small additional fee, which can be selected at checkout. Free shipping ensures you save on delivery while still receiving your order reliably.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept PayPal for secure online payments. All transactions are encrypted to protect your financial information.

After your order is shipped, you will receive a confirmation email containing a tracking number and link. You can click the link to see the current status of your shipment. If you experience any issues, our support team is available to assist.

Orders can be canceled or modified within 12 hours of purchase. After this period, orders are processed and cannot be altered. Please contact our support team immediately if you need to make changes.

We take product quality seriously. If you receive a damaged or defective item, please contact our support team within 7 days of delivery. We will provide a replacement or issue a refund at no additional cost to you.

Yes, exchanges are available within 14 days of delivery. Items must be unused and in their original packaging. Contact our support team to initiate an exchange, and we will guide you through the process.

Most of our shoes fit true to standard sizes. Some styles may run slightly larger or smaller, which is noted on the product page. Please refer to our size chart for accurate measurements before purchasing.

Yes, returns are accepted within 30 days of delivery. Items must be unused, undamaged, and in the original packaging. Return shipping may be free depending on the location. Our support team will provide a return label if eligible.

You can contact our customer service team via email at support@primelane.shop or by phone at 123 456 7890 during business hours. We strive to respond to all inquiries within 24 hours.

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Absolutely. All products sold at PrimeLane are authentic and sourced from trusted manufacturers. We conduct strict quality control to ensure each product meets our high standards before it is shipped to customers.

Yes, immediately after completing your order, you will receive a confirmation email containing your order details, estimated delivery date, and a tracking link for your convenience.

Occasionally, shipments may be delayed due to factors such as customs inspections, weather, or carrier issues. If your package is delayed, please reach out to our support team with your order number, and we will assist you in tracking it.

Yes, we frequently restock popular items that sell out quickly. To stay informed about restocks, sign up for our newsletter or enable notifications for your favorite products on the website.