Frequently Asked Questions (FAQ)

What types of products are available?

We provide various shoe models designed for daily use, focusing on functional support and durable construction.

Do you offer international shipping?

Currently, shipping is only available within the United States. We do not provide international delivery services at this time.

What is the estimated delivery time?

Standard delivery within the USA typically takes 5–8 business days. Tracking information is provided via email once the order has been processed.

Which payment methods are accepted?

We currently accept payments via PayPal.

Are the sizes based on standard measurements?

Yes, our footwear follows standard US sizing. Please refer to the size guide on the product page to ensure a correct fit.

What materials are used?

Our products are manufactured using materials selected for regular wear, stability, and consistent use.

What is included with an order?

• One pair of shoes (as selected)
• Standard packaging box
• Usage and care documentation
• Pre-installed insoles (applicable to most models)

Can I return or exchange my order?

Returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Refer to our Returns & Refund Policy for detailed instructions.

What should I do if I receive a defective item?

Contact us at info@primelane.shop within 48 hours of delivery. Include your order number and photographic evidence of the defect for review.

How do I track my shipment?

A tracking number will be sent to your registered email address once the package is dispatched. You can monitor the status through the carrier's tracking portal.

Additional Questions?

If your question is not listed here, please email us at info@primelane.shop. We respond to inquiries within 24–48 business hours.