Welcome to the Prime Lane FAQ page. We believe in complete transparency and want to ensure you have all the information necessary to shop for your luxury perfumes with absolute confidence. If your question is not answered below, our support team is available via Chat or email at Support@primelane.shop.

SHIPPING & ORDERS

What are your handling and shipping timelines for domestic orders? At Prime Lane, we operate with a clear and structured delivery workflow for all orders within the United States:

• Order Cutoff Time: 5:00 PM (GMT -5:00), Monday to Friday.

• Handling & Processing Time: 1–2 business days (Monday to Friday).

• Transit Time: 5–8 business days (Monday to Friday).

• Total Estimated Delivery Time: 8–12 business days.

Where do you deliver? We currently ship exclusively within the United States. All prices and shipping charges are processed in USD ($).

How can I track my shipment? Once your fragrance order is processed and dispatched from our logistics facility, you will automatically receive a shipping confirmation email containing your trackable tracking number and carrier link to monitor your package in real-time.

What are your shipping charges? To maintain reliable, fully insured logistics across the United States, we apply a transparent Flat Rate Shipping charge of $15.00 USD on domestic orders.

What should I do if my package is delayed? While we strive to meet all delivery timelines, unexpected logistical or weather delays may occur. If your shipment experiences a delay past the 12th business day, please contact our support team at Support@primelane.shop with your order number so we can investigate with the carrier immediately.

Can I change or cancel my order? If you need to update your address or cancel an order, please contact us immediately via Live Chat or Email. We can modify or cancel your order as long as it has not passed our daily 5:00 PM (GMT -5:00) cutoff or entered the handling phase. If processing has begun, the customer is responsible for standard return procedures after receipt.

RETURNS & REFUNDS

What is the Prime Lane return policy window? We offer a straightforward 30-day return policy. You have 30 days from the date of package delivery to request an item return.

What are the return eligibility criteria? To be eligible for a return:

• Items must be unused, unopened, in their original cellophane wrapping, and in their original packaging.

• Returns are accepted for eligible reasons including incorrect fragrance choice (change of mind), damaged/defective bottles upon delivery, or receiving the wrong product.

Who pays for return shipping?

• Defective, Damaged, or Wrong Items Sent: Prime Lane is fully responsible. We will provide a pre-paid return shipping label or cover all shipping costs.

• Customer Choice / Change of Mind / Scent Preference: If the return is requested after processing/shipping due to a customer decision, the customer is responsible for purchasing the return shipping label.

Are there any restocking fees? No. Prime Lane does not charge any restocking fees for returns.

How long do refunds take? Once your returned item is received and inspected at our warehouse, we will notify you of the status via email. Approved refunds are credited back to your original payment method within 10 business days.

PRODUCT & SIZING

Are Prime Lane perfumes made with authentic ingredients? Yes. Prime Lane specializes in high-grade luxury fragrances. We provide explicit scent breakdowns—including top, heart, and base notes—on every product page to guarantee an authentic, premium, and lasting scent profile.

How do I choose the correct fit? Each product page includes explicit volume details detailing fluid ounces (fl oz) and milliliters (ml). We recommend verifying the bottle size before ordering. If you are trying a brand-new fragrance, we recommend choosing a smaller bottle, or sizing up to a larger volume if you are purchasing your daily signature scent.

How should I care for my perfume? Keep your fragrance stored in a cool, dry space away from direct sunlight, heat sources, and excessive moisture. For optimal preservation, we strongly recommend keeping the bottle in its original box to protect the delicate aromatic oils and maintain scent longevity.

PAYMENTS & SECURITY

What payment methods do you accept at checkout? We accept all major secure payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. Payment provider logos are also explicitly displayed in our website footer for full checkout clarity.

Is my payment information safe? Yes. All transactions are encrypted via standard Secure Sockets Layer (SSL) technology and processed through fully PCI-compliant gateways (such as Stripe and PayPal). We never store or view your full credit card details.