At Prime Lane, we take immense pride in the exceptional quality and captivating scents of our luxury perfumes. We want you to be entirely thrilled with your fragrance selection. However, if your purchase does not perfectly align with your expectations, we provide a clear, equitable, and straightforward return and refund procedure that fully complies with United States consumer protection standards.

 RETURN WINDOW

You are granted exactly 30 days from the confirmed date of carrier delivery to initiate a return request. If 30 days have elapsed since the delivery timestamp provided by the courier, we are unfortunately unable to process a refund or accept the return.

 ELIGIBILITY & RETURN CONDITIONS

To qualify for a successful return and full refund, your fragrance must satisfy the following strict conditions:

• Item Condition: The perfume must be completely unused, unsprayed, and in the exact pristine condition in which it was received.

• Tags & Packaging: All original retail packaging, manufacturer boxes, and most importantly, the outer cellophane shrink-wrap or security seals must remain unbroken and fully intact.

• Non-Eligible Returns: For health and safety reasons, we cannot accept returns of any fragrances that have been opened, sprayed, or tested. Items that suffer damage due to customer mishandling, dropping, or improper storage after delivery are strictly non-refundable.

 RESPONSIBILITY BREAKDOWN (WHO PAYS FOR SHIPPING & LABELS) 

The assignment of return shipping costs and label generation is determined by these three specific scenarios:

• Step 1: Change of Mind / Customer Choice If you choose to send an item back due to a change of heart, personal scent preference, or ordering the wrong fragrance after the fulfillment period, the customer assumes full financial responsibility for purchasing the return shipping label.

• Step 2: Damaged or Defective Items

  • Our / Carrier Fault: If your perfume arrives shattered, leaking, or defective due to an error on our part or severe mishandling by the courier, Prime Lane accepts total responsibility. We will supply a pre-paid return shipping label and issue a complete replacement or refund at absolutely zero cost to you.

  • Customer Caused Damage: If the glass bottle or packaging is damaged as a result of customer neglect, dropping, or accidents occurring post-delivery, the customer assumes liability, and no refund will be provided.

• Step 3: Wrong Items Sent

  • Our Fulfillment Error: If our warehouse mistakenly dispatches the incorrect brand, scent, or bottle size, Prime Lane will cover all return shipping expenses and expedite the correct item to you immediately.

  • Customer Selection Error: If the incorrect fragrance was chosen by the buyer during the checkout process, the buyer is responsible for covering the return shipping costs.

 EXCHANGES POLICY

Prime Lane does not facilitate direct item exchanges. If you desire a different fragrance or bottle size, please follow our standard return procedure to send back the unopened item for a refund, and subsequently place a new, separate order on our website whenever you are ready.

 RESTOCKING FEES At Prime Lane, we maintain transparent and honest pricing:

• Restocking Fee: $0.00 USD. We absolutely do not levy any restocking penalties, processing charges, or hidden administrative fees on eligible returned items.

 HOW TO INITIATE A RETURN

To guarantee efficient processing, please adhere to these instructions:

1. Reach out to our support staff via email at Support@primelane.shop, providing your official Order Number and clear photographs of the sealed item (and outer shipping box, if claiming damage).

2. Our dedicated team will evaluate your submission within 24 business hours. Once authorized, we will issue a verified Return Merchandise Authorization (RMA) number along with precise mailing directions to our returns facility.

• Important Notice: Please do not mail your fragrance back to the original manufacturer or directly to our Honolulu corporate address without securing prior RMA approval. Packages sent without authorization will be refused and returned to the sender.

 REFUND TIMELINE & PROCESS

• Inspection: Upon the arrival of your return package at our facility, our quality assurance team will inspect the item’s condition within 2–3 business days.

• Approval Email: You will receive an email notification confirming the arrival of your package and stating whether your refund request has been approved or declined based on the seal and item condition.

• Processing Time: Approved refunds are automatically credited back to your original payment source (Stripe/Credit Card or PayPal). These funds generally appear on your bank statement within 10 business days, varying by your financial institution’s processing speeds.

• Late or Missing Refunds: If you have not seen your refund post after 10 business days, we advise checking with your bank or credit card provider. If the funds are still entirely unaccounted for, please contact us immediately at Support@primelane.shop.