At Prime Lane, we are dedicated to ensuring your luxury perfumes are dispatched with the utmost care and specialized handling. We exclusively deliver within the United States, partnering with trusted logistics networks to guarantee your fragrances arrive safely and securely at your door.

 SHIPPING TIMELINES & ORDER CUT-OFF 

To maintain absolute clarity regarding when your purchase will be delivered, we follow a strict fulfillment schedule for all domestic orders across the United States:

• Order Cut-off Time: 5:00 PM (GMT -5:00), Monday to Friday.

• Handling Time (Processing): 1 – 2 Business Days (Monday to Friday). This phase encompasses order validation, meticulous fragrance quality checks, and secure, protective packaging suitable for delicate bottles.

• Transit Time (Delivery): 5 – 8 Business Days (Monday to Friday). This represents the time required for our shipping partners to transport the package from our fulfillment center to your location.

• Total Estimated Delivery Time: 8 – 12 Business Days.

Note: Any orders submitted after our 5:00 PM (GMT -5:00) cutoff on Fridays, or during weekends and federal holidays, will officially commence processing on the subsequent business day.

 SHIPPING RATES & CURRENCY (TOTAL TRANSPARENCY)

We are committed to transparent pricing, guaranteeing zero hidden surprises or unexpected administrative costs during your checkout experience.

• Domestic Shipping (United States): We apply a standard Flat Rate of $15.00 USD to all domestic shipments.

• Currency: All logistical fees and product valuations are exclusively processed in United States Dollars (USD – $).

The final total presented at checkout is the exact figure you will pay. Prime Lane never imposes hidden packaging or handling surcharges.

 DELIVERY AREA & DESTINATION RESTRICTIONS

Prime Lane currently restricts fulfillment entirely to valid residential and commercial addresses within the United States. At this moment, we do not facilitate international shipping. To ensure the safe and traceable transit of our premium perfumes, we strictly prohibit deliveries to P.O. Boxes or APO/FPO/DPO military destinations.

 DELAYS & LATE DELIVERIES 

While we make every effort to adhere to our published transit schedules, unforeseen logistical hurdles, severe weather, or carrier disruptions can occasionally happen. Should your package fail to arrive within the projected 12 business days, please reach out to our support staff without delay at Support@primelane.shop. Please include your order details so we can promptly investigate the matter with the courier and resolve the issue.

 SHIPMENT TRACKING INFORMATION 

Keeping you informed is a primary focus at Prime Lane. The moment your luxury fragrance order is verified and leaves our shipping facility, you will instantly receive a Shipping Confirmation Email. This message will contain your specialized tracking number along with direct links to the carrier’s tracking portal (such as FedEx, UPS, or USPS), enabling you to watch your delivery progress in real-time.

 CUSTOMER RESPONSIBILITIES & WRONG ADDRESS

• Address Accuracy: It is the buyer’s responsibility to supply precise and complete shipping information (including any apartment or suite numbers) during checkout to ensure uninterrupted processing and delivery.

• Incorrect Address Fees: In the event that a shipment is routed back to us due to an inaccurate or missing address provided by the customer, or if the package is left unclaimed, the customer will bear full responsibility for any extra shipping costs required to dispatch the order a second time.

• Address Changes: If you realize a change is needed for your shipping destination, you must notify us via email before our standard 5:00 PM (GMT -5:00) cutoff. Once a package has moved into the processing or transit phase, we cannot modify the delivery location.

 DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT 

Every Prime Lane perfume undergoes a rigorous quality inspection prior to dispatch. Nevertheless, if your shipment sustains damage or arrives defective due to mishandling by the carrier:

1. Capture clear photographs or video evidence of the compromised exterior packaging and the damaged fragrance bottle immediately.

2. Reach out to our support representatives at Support@primelane.shop within 48 hours of receiving the package. We will assume immediate responsibility, coordinate a claim with the logistics provider, and facilitate a prompt replacement or a complete refund in alignment with our Return and Refund Policy.

Contact Information