Return & Refund Policy
At PrimeLane, we aim to provide a smooth and pleasant shopping experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
Items may be eligible for return if:
- The product is unused and in its original condition.
- The item is returned within 30 days of delivery.
- All accessories, packaging, and tags are included.
2. Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Items damaged due to improper use
- Final sale or clearance products
- Customized or special-order items
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team with your order number and reason for return.
- We will provide the return address and instructions.
- Ship the product back using a trackable shipping method.
Once we receive and inspect the item, your refund will be processed.
4. Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Please note that bank processing times may vary.
5. Exchanges
If you received a defective or incorrect item, we offer free exchanges. Contact us immediately with photo proof, and we will arrange a replacement.
6. Damaged or Defective Items
If your product arrives damaged, please notify us within 48 hours of receiving your order. Provide photos of the damage so we can assist you promptly.
7. Return Shipping Costs
Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
8. Order Cancellations
Orders may be canceled within 12 hours of placing them. After this period, the order may already be processed or shipped.
9. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your bank or credit card provider.
- Allow additional processing time before contacting us.