Shipping Policy

At PrimeLane, we work hard to ensure your order arrives quickly, safely, and without any complications. Below you will find all details related to delivery, processing times, and shipping updates.

1. Order Processing Time

Orders are processed within:

• 1–3 business days for standard items
• Processing does not include weekends or holidays

2. Shipping Time

Estimated delivery times after your order is shipped:

• Standard Shipping: 7–15 business days
• Express Shipping: 4–8 business days (if available)

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear from the shipping carrier.

4. Shipping Costs

Shipping fees depend on your location and will be displayed at checkout before payment.

5. Incorrect Address

Customers are responsible for providing accurate shipping information. If your order has already shipped, we cannot change your address or issue refunds until the package is returned.

6. Lost, Delayed, or Damaged Packages

We are not responsible for shipping delays caused by the courier, customs, weather, or incorrect addresses.

If your package is lost or damaged, please contact us so we can assist you with a claim.

7. International Shipping

We currently ship to multiple countries. International deliveries may take longer due to customs inspections.

8. Customs, Duties & Taxes

For international orders, local customs fees or import duties may apply. These charges are the responsibility of the customer.

9. Shipping Confirmation Emails

You will receive:

• An order confirmation email
• A shipping confirmation email with tracking
• Delivery updates (depending on carrier)

10. Contact Us for Shipping Help

If you have questions about your order status or shipping times, our team is available 24/7.